• Order Cancellations:
We accept order cancellations up to 12 hours after purchnase. Your order will be cancelled and refunded to your original form of payment. AAfter 12 hours, all order items are immediately moved to production and in-stock styles are processed for shipment. Thereafter, we are not ableto issue refunds/cancellations of any kind.
Please note that we will not be able to cancel an order ifthe order was
already shipped.
  • Return Policy
We have a 30-day return policy, which means you have 30 days afteer receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need thereceipt or proof of purchase
To start a return, you can contact us at info@calibella.me
If your return is accepted, we'll send you a return shipping lalbel, as well as instructions on how and where to send your package. Items sent back to us without fiirst requesting a return will not beaccepted.
You can always contact us for any return question at info@calibella.me

  • Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged
or if you receive the wrong item, so that we can evaluate thee issue and make it right.

  • Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods(such as food, flowers, or plants),custom products (such as special orders or personalized items),and personal care goods (such asbeauty products). We also do not accept returns for hazardous nnaterials, flammable liquids, or gases.
Please get in touch if you have questions or concerns about youspecific item

Unfortunately, we cannot accept returns on sale items or giftcards

  • Exchanges

The fastest way to ensure you get what you want is to returnthe item you have, and once the return is
accepted, make a separate purchase for the new item.

  • European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above,your item must be in the same condition that you received it, unwornor unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

  • Refunds

We will notify you once we've received and inspected your return.and let you know if the refund was approved or not. If approved, you'll be automatically refunded onyour original payment method within 10 business days. Please remember it can take some timefor your bank or credit card company to
process and post the refund too.
If more than 15 business days have passed since we've approvedyour return, please contact us at
info@calibella.com